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Our teams

Customer Care Operations

Giving support and guidance to our customers, partners and riders

  • Customer Service: Answering customer on email and chat to solve issues. The main tasks here are to change or cancel order details, support with general questions about foodora and in addition refund and bring complaints to other departments.

  • Partner Service: Support our partner by phone and emails. The main tasks here are to help with invoices, compliance and feedback/follow up, changes of menues, changes or cancle orders, and changes of opening hours.

  • Dispatch: Supporting our employees while delivering food. The main tasks here are to follow up riders issues, support with questions, change time and priority of delivery and changes related to delivery addresses

  • The inclusive workplace culture makes innovation our way of working. We don't take it easy, we strive to make it easy for our customers. What I like the most about my job is creating processes aiming for a highly customer and quality driven focus!

    Henrik Røsvik Skjervum

    Quality Assurance Manager

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